Privacy Policy
THECAREMEND LTD., trading as The Care Mend, operates thecaremend.com. This privacy policy explains how we handle personal information when you use our website, contact us, or enquire about psychology and counselling services.
Who is responsible for your personal information?
THECAREMEND LTD. is responsible for personal information collected through this website and our business enquiries.
Company: THECAREMEND LTD.
Address: 14 Gainsborough Avenue, Oldham, OL8 1AH, United Kingdom
Email: thecaremend@gmail.com
Telephone: +44 7471 972659
Website: thecaremend.com
Please use these contact details for questions about this policy or requests concerning your personal information.
What information do we collect?
The information involved depends on how you interact with us. It may include:
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Your name, email address and telephone number when you contact us.
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Information you include in an enquiry or appointment request.
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Appointment preferences and related correspondence.
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Health or wellbeing information you choose to share.
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Your IP address, browser information and technical information recorded when you use website features.
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Comments, account details or uploaded files, where those features are available.
Please provide only the information needed for your enquiry. Avoid sending detailed therapy histories or sensitive documents through public comments or general enquiry forms.
[Before publishing: confirm the fields collected by your forms and any booking, payment, analytics or communication tools. Add any missing data categories.]
Why do we use your information?
We use information relevant to your interaction with us to:
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Respond to questions and service enquiries.
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Arrange requested appointments and communicate about them.
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Administer website accounts or comments, where available.
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Help maintain website security and identify spam.
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Meet applicable record-keeping obligations and handle complaints.
[Before publishing: remove purposes that do not apply and add any other actual uses, including marketing or analytics.]
What are our legal grounds for using information?
Our legal grounds depend on the purpose for which information is used.
[Complete this section before publishing. Identify the applicable UK GDPR lawful basis for each purpose above. If relying on legitimate interests, describe those interests. If relying on a legal obligation, identify it. Explain any consent-based processing and how consent can be withdrawn.]
Contacting us or using this website does not, by itself, mean that you consent to every possible use of your information.
How do we handle health and counselling information?
Information about mental or physical health requires additional protection. This may include information about symptoms, diagnoses, counselling needs or therapy experiences.
Please contact us before sending sensitive records so we can explain the appropriate way to share them.
[Before publishing: specify the Article 6 lawful basis and the additional Article 9 condition used for health information. Confirm any associated UK law requirements, who controls clinical records, who can access them, and the actual confidentiality and safeguarding arrangements.]
Where clinical services involve additional data handling, the relevant information must be explained before those details are collected. This website policy does not replace a complete client privacy notice.
What happens when you leave a comment?
If comments are enabled, we collect the information entered in the comment form, together with your IP address and browser user agent information, to help identify spam.
An email-derived hash may be sent to Gravatar to check whether you use that service. If your comment is approved, your profile picture may appear publicly beside it.
Read the Automattic privacy policy for information about Gravatar.
Please do not post health information, appointment details or other private information in public comments.
[Remove the Gravatar wording if that service is not enabled.]
What happens to uploaded images?
If image uploads are available, avoid uploading images containing embedded location information, such as EXIF GPS data.
Other visitors may be able to download publicly accessible images and extract that information. Only upload material you intend to make available through the relevant website feature.
Which cookies does the website use?
Cookies are small files stored on your device. WordPress features may use cookies to remember preferences, manage logins or support publishing.
Where enabled and using standard settings:
| Feature | Purpose | Typical duration |
|---|---|---|
| Comment preferences | Remembers your name, email and website if you choose this option | One year |
| Login-page test | Checks whether your browser accepts cookies | Until the browser closes |
| Login session | Maintains your login | Two days |
| “Remember Me” | Extends your login session | Two weeks |
| Screen preferences | Remembers account display choices | One year |
| Article editing | Records the ID of an edited or published article | One day |
Logging out removes login cookies. These features may apply only to authorised website administrators.
[Before publishing: verify this table against your website. Add cookies from plugins and third-party tools, including their names, providers, purposes and durations. Identify which require consent and explain the actual consent or opt-out controls available.]
You can also manage stored cookies through your browser. Blocking some cookies may affect website features.
What about content embedded from other websites?
Pages may contain embedded videos, images or other content supplied by third parties.
When loaded, embedded content can allow its provider to receive information about your visit, use cookies, and track interactions. If you are signed in to that provider’s service, it may associate those interactions with your account.
[Identify the embedded providers actually used and explain any controls that prevent content loading before the required consent.]
Who receives your information?
Depending on the website features and services used, information may be handled by providers supporting website hosting, email, appointment administration, security or spam detection.
Messages sent to our published Gmail address are handled through Google’s email service.
If account features are enabled, your IP address may appear in a password-reset email. Visitor comments may also be checked by an automated spam-detection service.
[Before publishing: confirm the actual recipients, including booking systems, payment providers, practitioners and professional advisers where relevant. Explain any legally required or safeguarding disclosures accurately.]
Is information transferred outside the United Kingdom?
[Confirm whether any provider stores or accesses personal information outside the UK. If so, explain the relevant transfers, the applicable safeguards or adequacy arrangements, and how people can obtain information about those safeguards. Do not assume that a UK business address means all data remains in the UK.]
How long do we keep information?
Retention depends on the type of information and the reason it is held.
[Complete the following with your actual periods or meaningful retention criteria.]
| Information | Retention period or criteria |
|---|---|
| General enquiries and correspondence | [Complete] |
| Appointment administration | [Complete] |
| Clinical or counselling records, if held | [Complete, including any different arrangements for children] |
| Comments and associated metadata | [Confirm whether retained indefinitely or under another schedule] |
| Website accounts | [Complete, including what happens after account closure] |
| Security logs and backups | [Complete] |
Where accounts are available, users can generally view and edit their profile information, except their username. Website administrators can also access and edit that information.
What rights do you have?
Depending on the circumstances, you may request access, correction, deletion, restriction or transfer of your personal information.
Your right to object: You may object to certain uses of your information, including processing based on legitimate interests. You can object to direct marketing at any time.
Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing.
These rights are subject to applicable conditions and exceptions. To make a request, email thecaremend@gmail.com. We may need to verify your identity.
Is providing information compulsory?
You can choose whether to contact us. However, without sufficient contact information, we may be unable to respond or arrange an appointment.
[Identify any information required by law or contract and explain the consequences of not providing it.]
Do we use automated decisions?
[Confirm whether any solely automated decisions with legal or similarly significant effects are made. If none are made, state this. If they are, describe their operation, consequences and applicable rights. Check any booking, screening or AI tools before completing this section.]
How can you complain?
If you have concerns about our handling of personal information, contact THECAREMEND LTD. using the details above.
You also have the right to complain to the UK Information Commissioner’s Office. Visit the ICO complaints page for information.
Changes to this policy
We will update this page when our practices or relevant requirements change. The “Last updated” date will show when the notice was revised.